Case Study - People Strategy

Client Need

A health care organisation was seeking to build a performance driven culture around their mission and values. After a series of exploratory discussions, CompAssess was engaged to help develop and implement a strategy for aligning the culture with business imperatives.

CompAssess Solution

CompAssess developed a highly consultative process for defining the behaviours required by different roles grouped under job families and organisational levels. This "top led bottom up" process enabled the client to ensure that the specific capabilities and associated behaviours were aligned against the values and strategic imperatives of the organisation while permitting much feedback and consultation to achieve the necessary commitment and buy-in.

The resultant organisation-wide capability profile accurately captured the behaviours in different job families or at different organisation levels that would 'operationalise' the mission and values.

CompAssess then worked with the client to re-engineer the key people management systems to support the desired capabilities. Based on considerations of urgency and impact, recruitment and selection processes and performance management approaches were targeted.

All frontline and middle managers participated in a number of custom-designed workshops designed to impart the skills required to communicate the importance and relevance of the capability framework to individual contributors as well as how to manage performance against the capabilities.

Outcome

Survey feedback demonstrated a high degree of buy-in and commitment across all organisational levels and business units to the newly developed capability framework and people management systems.

The capstone of this was a commendation from the board of the organisation that the business was prepared for impending organic and inorganic growth by having the necessary people strategies and systems in place.

Also, almost every individual in the organisation has evaluated their development gaps against the relevant capability profiles with the assistance of their manager, and is actively working to individual development plans aligned against the mission critical capabilities.