Case Study - Job Analysis

Client Need

A medium sized health care organisation was seeking to clarify the competencies required for success in targeted professional roles as a means of improving selection and performance management practices. CompAssess was engaged to complete the project, and to deliver against the expressed outcomes of accuracy and buy-in.

CompAssess Solution

After an initial project planning session to agree on the process for consultation, project success factors and timelines, the CompAssess consultants reviewed existing documentation that provided insight into the roles and how they may develop in the future. This provided the platform for constructing questions for interviews and focus groups. Several incumbents participated in the focus groups that concentrated on time applications in the role and role challenges. Managers of incumbents were also interviewed to identify several critical incidents capturing highly effective or ineffective performance.

The resultant data were analysed by the CompAssess consultants to draft a provisional set of competencies for the target roles. These profiles were embedded into a validation questionnaire that provided an opportunity for a wide cross-section of role stakeholders to provide feedback against the provisional profiles in terms of accuracy and comprehensiveness.

Outcome

Minor 'word smithing' finalised the competency profiles, demonstrating both the accuracy and buy-in to the final profiles. With some guidance from CompAssess, the competencies have been integrated with selection and performance management systems, and now form the bedrock for selection data gathering and performance feedback.