Case Study - Behavioural Interviewing

Client Need

A large insurance organisation was seeking to improve the accuracy, efficiency and defensibility of its selection processes.

CompAssess Solution

CompAssess was engaged to help close the line manager interviewing skills gaps. Starting from the CompAssess Behavioural Interview Skills Workshop Template, CompAssess worked consultatively to tailor the approach to the client's competency profiles and other specific selection processes.

Upon finalisation of the materials, CompAssess consultants facilitated Train-the-Trainer Workshops for those internal Human Resources staff nominated as Interviewing Workshop Facilitators. The competency-based workshop required the facilitators to meet specific standards that had been set with regard to mastering the content and broader facilitation skills. With some remedial coaching, all participants passed the 'competency gates' and have been successfully conducting the workshops across the organisation.

Outcome

Despite initial resistance to training, the workshops have been universally well received and praised for their pragmatic yet powerful approach to learning. A key element that was specifically noted was how the workshop engaged participants in the first half hour as to the risks of poor selection decisions and how this related to hiring manager capabilities to predict performance.