Our Guiding Principles
We appreciate that organisations seeking consulting support to develop and deploy human
capital solutions need to understand the economic value offered by their consulting partners.
The rapid success of CompAssess is a function of our ability to deliver 'the promise'. The
promise is reflected in the Guiding Principles that drive our business decision making, planning
and priority setting and how we go about conducting our daily business.
CompAssess is guided by a number of principles that capture how we strive to differentiate
from our competitors. These guiding principles are:
Investment Value
CompAssess is a successful commercial organisation. We have achieved this through the following:
- Prudent financial management
- Lean efficient operating principles
- Internal cost control
This allows us to achieve realistic business returns while maintaining price competitiveness.
So much so that through anecdotal client feedback, and our own competitor analysis, we have
demonstrated that CompAssess typically operates at a 10-15% percent price point difference based
on comparable 'apple for apple' services.
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Solution Quality
We understand that one of the core reasons why organisations deploy consulting services is
to access expertise, capability and resources not available internally. Naturally, consultancies
live and die by the quality and value of their work and CompAssess is no exception.
All CompAssess consultants are carefully vetted and submitted to our own accreditation standards
before deployed to client projects. And most are experienced registered psychologists. Exceptions
to this standard are rare, and only in situations where the sheer weight of experience and track
record, coupled with performance against CompAssess accreditation standards makes a compelling
case. For example, our assessors in the areas of commercial acumen and financial decision making
are not registered psychologists but highly experienced semi-retired financial controllers from
medium to large Australian businesses.
Finally, we guarantee the continuity of consultant resources working on any particular project
(other than in acts of God) to ensure seamless service and uninterrupted quality standards.
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Independence
CompAssess is a fiercely independent organisation with no vested interest, pecuniary or otherwise,
in particular psychometric tools or approaches. As a 'consulting in' rather than 'product out'
organisation, we offer a genuinely customer-centric service rather than 'pushing' a particular
model or propriety product on to our clients. In a very real sense, this means sourcing, building
and customising the solution to your specifications, rather than attempting to manipulate your
needs to fit our product offerings.
This means we will happily will source any particular tools, or apply any approaches valued
by our clients and incorporate these into our assessment and development processes.
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Service Responsiveness
Service is our passion and has proved a key differentiator for CompAssess, as reported by
many of our valued clients.
Many consulting assignments can be logistically demanding and we work with our clients prior
to the commencement of the project to establish clear service levels to be met throughout the
project lifecycle. And we will report against these service levels at agreed intervals.
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Flexibility and Ease of Doing Business
We pride ourselves on being easy to do business with. To achieve this, flexibility is demanded.
Reflecting our customer-centricity, we work to incorporate client preferred approaches, models
and tools into the project specifications. At the same time, we will openly communicate the
pros and cons of different options on issues such as validity, reliability, and costs so that
both parties enter into agreements with 'eyes wide open'. At CompAssess, we have no sacred cows!
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